Last Updated: 5/20/2025

SalonFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL] and use our WhatsApp chatbot services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Services includes:

• Personal Data: Personally identifiable information, such as your name, salon name, phone number, email address, and other contact details that you voluntarily give to us when you register for the Services, request a demo, or otherwise interact with us.
• Derivative Data: Information our servers automatically collect when you access the Services, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Services.
• Data from Chatbot Interactions: Information provided by your clients when they interact with the WhatsApp chatbot, such as appointment requests, queries, and preferences. We process this data on your behalf as a data processor.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

• Create and manage your account.
• Provide and deliver the Services you request.
• Process transactions and send you related information, including confirmations and invoices.
• Communicate with you about products, services, offers, promotions, and events offered by SalonFlow.
• Improve our website and services.
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Comply with legal obligations.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

This is a template Privacy Policy. You should consult with a legal professional to ensure it meets all legal requirements for your specific business and jurisdiction (South Africa).